Data Risk Manager

4 days ago

Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £15
Job Description

Job Title: Data Risk Controller

Company: LaplandUK

Job Type: Full-time

Location: LaplandUK Event Site

Hourly Pay: £14.50 per hour plus holiday pay

Benefits:

  • Free hot meal per day
  • Free coffee, tea, and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Shuttlebus from Train Station to Event Site

Job Summary:

LaplandUK is seeking a highly skilled Data Risk Controller to join our team. As a Data Risk Controller, you will be responsible for managing the guest flow of 'FC Land', an area of our event site where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalized audience with Father Christmas.

Key Responsibilities:

  • Manage a safe and best-in-class 'FC Land' operation strictly in-line with approved policy, processes, and instruction.
  • Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
  • Monitor CCTV to ensure that guest flow, staff movements, and allocation of guests to available Father Christmas visit slots are efficient and in-line with pre-determined throughput and capacity targets.
  • Work under pressure within the Operations Control hub of the area, ensuring that any risks to the operational delivery of the area are managed effectively.
  • Ensure consistent and accurate daily reporting of operational 'FC Land' KPI's to Head Office and the wider Lapland operations teams.
  • Act as a champion for the 'Lapland Accessibility and Inclusion' policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
  • Establish, lead, and maintain a professional and positive working culture within the 'FC Land' teams, acting as a role model.
  • Manage poor performance in a timely and effective manner, in accordance with company policy.
  • Recognize and promote good performance and attendance.

Requirements:

  • Minimum one year working in live entertainment, event operations, visitor attraction operations, or control centre operations.
  • A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying, and mystery shoppers).

Training and Development:

Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2024 and the beginning of November 2024.

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