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Service Delivery Manager
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Service Delivery Manager
2 months ago
Imagine leading a dedicated team of online tutors, making a significant impact on the lives of families across the UK from the comfort of your home. At Explore Learning, we're offering a pioneering opportunity to contribute to our mission of becoming the UK's number one online tuition provider.
The RoleAs a Service Delivery Manager, you'll play a pivotal role in our business growth, education delivery, and customer experience. Your responsibilities will include:
- Delivering outstanding service to families, ensuring sustainable growth and enhancing Explore's online reputation.
- Leading a team of online tutors, providing coaching and support for enhanced performance and engagement.
- Championing fearless learning, implementing interventions for ongoing progress and continuous improvement in the UK, 11+, and GCSE curricula.
- Building authentic relationships with families, ensuring meaningful interactions and tailored experiences.
We're seeking a dynamic, motivated leader who thrives in a high-interaction, customer-facing role. If you have a passion for education, a proven track record in a goal-driven environment, and exceptional communication skills, we want to hear from you.
What's in it for YouAs a Service Delivery Manager at Explore Learning, you'll enjoy:
- A pioneering opportunity to shape the future of online education.
- A supportive environment, working closely with your team and collaborating with the wider online team.
- Career growth, taking on a challenging role where you can develop your skills and contribute meaningfully.
- Remote work, enjoying the benefits of working from home while making a real difference in the lives of our students and families.
We're offering a competitive salary, with a pay progression of up to £4500 in your first year if you progress to our Lead role. You'll also enjoy a full-time, permanent contract, working fully remotely with a typical week consisting of:
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: 11am - 7pm
Friday: 9am - 6pm
Saturday: 9am - 5pm
OR
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 7pm
Thursday: 9am - 6pm
You'll also enjoy 28 annual days + 2 well-being and volunteer days, increased holiday allowance for length of service, discounted gym memberships and sportwear, free counselling, cycle to work scheme, and a discounted tastecard. All successful applicants will undergo employment reference checks and a Disclosure & Barring Service check.
