Contact Centre Specialist

1 week ago

Middlesbrough, Middlesbrough, United Kingdom Adecco Full time
About the Role

We are seeking enthusiastic and customer-focused individuals to join our client's Member Connect team as Contact Centre Representatives. Our client is a leading UK consulting and administration organisation specialising in the pensions and insurance sectors.

Key Responsibilities
  • Handle a high volume of inbound calls in a professional and timely manner to ensure excellent customer satisfaction.
  • Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
  • Accurately record and maintain customer information and interactions in a centralised database.
  • Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.
Requirements
  • GCSE grade C/4 in English and Maths.
  • Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
  • Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.
  • Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practises.
  • Ability to work under pressure and handle challenging situations professionally and calmly.
  • Familiarity with CRM software and databases is a plus.
What We Offer
  • Competitive salary.
  • Participation in a Discretionary Bonus Scheme.
  • 25 days holiday.
  • A set of core benefits including a pension plan, life assurance, and employee assistance programme.
  • A comprehensive range of voluntary and flexible benefits to suit your lifestyle, including holiday trading, tech scheme, and healthcare options.
About Us

We are committed to creating an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.

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