Account Management Executive

7 days ago


Southall, Greater London, United Kingdom S4 Personnel Ltd Full time

Job Title: Customer Service Executive

Job Summary:

We are seeking a highly skilled and experienced Customer Service Executive to join our team at S4 Personnel Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Main Responsibilities:

  • Client Communication: Develop and maintain strong relationships with clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Order Management: Manage customer orders from start to finish, ensuring that all products and services are delivered to the highest standard.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services to customers, increasing revenue and improving customer satisfaction.
  • Forecasting and Reporting: Provide accurate forecasting and reporting to management, ensuring that business goals and objectives are met.
  • Process Improvement: Continuously evaluate and improve customer service processes, identifying areas for improvement and implementing changes to enhance customer experience.

Requirements:

  • Previous Experience: A minimum of 2 years' experience in a customer-facing role, preferably in a similar industry.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Results-Oriented: A proven track record of achieving sales targets and exceeding customer expectations.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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