Restaurant Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Ambassador at Malmaison. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating memorable dining experiences for our guests.
About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and knowledge in customer service, food and beverage, and hospitality. As a Restaurant Ambassador, you will be the face of our restaurant, responsible for ensuring that every guest has a positive and enjoyable experience.
Key Responsibilities- Provide exceptional customer service and create memorable dining experiences for our guests
- Work collaboratively with the kitchen and restaurant management to ensure smooth and controlled dining experiences
- Develop and maintain a thorough knowledge of our menu, drinks, and services
- Upsell and promote our products and services to increase revenue and enhance the guest experience
- Contribute to a positive and respectful team environment, supporting colleagues and promoting a culture of excellence
As a Restaurant Ambassador at Malmaison, you will enjoy a range of benefits, including:
- Competitive rates of pay and opportunities for career progression
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality
- Discounted friends and family room rates
- Fully funded apprenticeship programs to support your career development
- High street discounts on a range of high street shops, experiences, holidays, and more
- Cycle to work scheme and healthcare cash plans
- Referral schemes and a decent uniform
- Wellness and national campaign days calendar
- Complimentary stays on your 1st, 3rd, and 5th anniversary with dinner, bed, and breakfast
- Proud sponsor of The Brain Charity
- Employee assistance program
We are committed to reducing our environmental impact and promoting sustainability in all aspects of our business. Some of our key goals include:
- 100% of our electricity generated using renewable energy
- Minimum of 70% of waste recycled from our hotels
- Chemical-free cleaning system in bedrooms and public areas
- Enzyme-based eco-friendly system in kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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