IT Service Desk Manager
7 days ago
IT Service Desk Manager - IT Support Team Lead
Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day running of our IT Service Desk. This is a challenging and rewarding role that requires strong leadership and technical skills.
Key Responsibilities:- Service Desk Performance and Improvement: Develop and implement strategies to improve service desk performance, including proactive oversight and automation of service desk processes.
- IT Service Management: Manage and maintain IT service management processes, including incident and request fulfillment, user hardware provisioning, software installs, asset tracking, and license management.
- Documentation and Training: Develop and maintain documentation, including policy ownership, process writing, procedure creation, user training documentation, and IT inductions.
- Team Management: Lead and manage a team of IT service desk technicians, including team meetings, 1-to-1s, objective and performance management, and rota management.
- Supplier Management: Manage relationships with IT suppliers, including contract management and vendor performance monitoring.
- IT Support: Provide IT support to employees, including troubleshooting, hardware and software support, and network administration.
- Experience: Proven experience in a similar role, ideally within the insurance industry.
- Technical Skills: Strong understanding and experience with Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
- Leadership Skills: Previous management and leadership experience, including team management and performance management.
- Communication Skills: Strong interpersonal, verbal, and written communication skills, including the ability to produce documentation to a high standard.
- Analytical Skills: Strong analytical and problem-solving skills, including the ability to analyze data and make informed decisions.
-
Service Desk Manager
5 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
-
Service Desk Manager
5 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
-
IT Service Desk Manager
1 day ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...
-
IT Service Desk Manager
1 day ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...
-
IT Service Desk Manager
1 week ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000**Job Summary**Vallum Associates is seeking a highly skilled IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for managing the IT Service Desk team, ensuring excellent customer service, and driving continuous improvement.**Key Responsibilities**Manage the IT Service Desk...
-
IT Service Desk Manager
7 days ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage and improve the IT Service Desk through...
-
IT Service Desk Manager
7 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerCompany: i3Location: City of LondonJob Type: PermanentSalary: £63,000 - £68,000 + bonus + benefitsAbout the Role:The IT Service Desk Manager will be responsible for leading the IT Service Desk team to deliver exceptional customer service and technical support to employees and stakeholders. The successful candidate will...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom i3 Full time £63,000 - £68,000Job DescriptionJob Title: IT Service Desk ManagerCompany: i3Location: City of LondonJob Type: PermanentSalary: £63,000 - £68,000 + bonus + benefitsAbout the Role:We are seeking an experienced IT Service Desk Manager to join our team at i3. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and ensuring the...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom i3 Full time £63,000 - £68,000Job DescriptionJob Title: IT Service Desk ManagerCompany: i3Location: City of LondonJob Type: PermanentSalary: £63,000 - £68,000 + bonus + benefitsAbout the Role:We are seeking an experienced IT Service Desk Manager to join our team at i3. As a key member of our IT department, you will be responsible for leading our IT Service Desk team and ensuring the...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom i3 Full timeJob DescriptionJob Title: IT Service Desk ManagerCompany: i3Location: City of LondonJob Type: PermanentSalary: £63,000 - £68,000 + bonus + benefitsKey ResponsibilitiesService Desk Management: Oversee the continuous development and improvement of the IT Service Desk through proactive oversight and automation.Performance Metrics: Monitor and analyze service...
-
IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom i3 Full timeJob DescriptionJob Title: IT Service Desk ManagerCompany: i3Location: City of LondonJob Type: PermanentSalary: £63,000 - £68,000 + bonus + benefitsKey ResponsibilitiesService Desk Management: Oversee the continuous development and improvement of the IT Service Desk through proactive oversight and automation.Performance Metrics: Monitor and analyze service...
-
Service Desk Operations Specialist
5 days ago
London, Greater London, United Kingdom VIQU IT Recruitment Full timeJob SummaryThe successful candidate will be responsible for delivering high-quality, timely support services to the company's warehouse, office, and stores.Key Responsibilities:Test, build, and configure hardware across the organization.Provide assistance to 250 computer system users.Incident trend analysis to resolve continuous problems and drive IT...
-
Service Desk Operations Specialist
5 days ago
London, Greater London, United Kingdom VIQU IT Recruitment Full timeJob SummaryThe successful candidate will be responsible for delivering high-quality, timely support services to the company's warehouse, office, and stores.Key Responsibilities:Test, build, and configure hardware across the organization.Provide assistance to 250 computer system users.Incident trend analysis to resolve continuous problems and drive IT...
-
IT Service Desk Engineer
1 week ago
London, Greater London, United Kingdom Fitzrovia IT Limited Full timeJob SummaryFitzrovia IT Limited is seeking an experienced Technical Support Specialist to join our expanding service desk team. As a key member of our team, you will be responsible for providing high-quality technical support to our clients, resolving technical issues, and ensuring timely delivery of services.Key ResponsibilitiesProvide technical support to...
-
IT Service Desk Engineer
6 days ago
London, Greater London, United Kingdom Fitzrovia IT Limited Full timeJob SummaryFitzrovia IT Limited is seeking an experienced Technical Support Specialist to join our expanding service desk team. As a key member of our team, you will be responsible for providing high-quality technical support to our clients, resolving technical issues, and ensuring timely delivery of services.Key ResponsibilitiesProvide technical support to...
-
Service Desk Manager
1 week ago
London, Greater London, United Kingdom Bates Wells Full timeJob Description**Service Delivery Manager - IT Operations**We are seeking a proactive Service Delivery Manager to lead our service desk team and ensure high-quality IT services are delivered to our clients. Reporting to the Head of IT, you will provide strategic and project support, driving continuous improvement in service desk deliverables.**Key...
-
Service Desk Manager
4 days ago
London, Greater London, United Kingdom Hanson Lee Full timeAbout the RoleHanson Lee is seeking a highly skilled Senior IT Support Analyst to join our IT Service Desk team. As a key member of our team, you will play a critical role in delivering exceptional customer-focused support and proactive services to our organization.Key ResponsibilitiesLiaise with business stakeholders to understand, troubleshoot, and resolve...
-
Service Desk Manager
4 days ago
London, Greater London, United Kingdom Hanson Lee Full timeAbout the RoleHanson Lee is seeking a highly skilled Senior IT Support Analyst to join our IT Service Desk team. As a key member of our team, you will play a critical role in delivering exceptional customer-focused support and proactive services to our organization.Key ResponsibilitiesLiaise with business stakeholders to understand, troubleshoot, and resolve...
