Pensions Complaints Resolution Specialist
4 days ago
Job Title: Pensions Complaints Handler
Company: Sanderson
Location: Fully Remote
Job Type: Contract
Industry: Finance, Pensions
Job Description:
We are seeking a skilled professional to join our financial services team at Sanderson. As a Pensions Complaints Handler, you will be responsible for resolving customer complaints efficiently, fairly, and professionally.
Key Responsibilities:
- Handle complaints received from customers in a professional manner.
- Communicate promptly and politely with customers to ensure their concerns are addressed.
- Clarify and agree on complaints with customers to ensure full understanding.
Requirements:
- Proven experience in handling complaints within a financial services organization.
- Expertise in dealing with difficult situations in a professional manner.
- Strong letter-writing skills.
- Experience in remediation and calculations.
- In-depth knowledge of pensions and/or investment products.
- Ability to meet individual output and quality metrics.
What We Offer:
- A contract role via an umbrella company.
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