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IT Systems Administrator

2 months ago

West London, United Kingdom In Technology Group Full time
About the Role

We are seeking a highly skilled IT Systems Administrator to join our team at In Technology Group Ltd. As a key member of our IT department, you will be responsible for overseeing the daily operations of our IT systems, ensuring security, reliability, and maintenance of service levels.

Key Responsibilities
  • Manage, maintain, and support our IT systems, ensuring integrity, security, and reliability.
  • Develop and execute maintenance schedules.
  • Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation.
  • Troubleshoot and implement root fixes for systems-related issues.
  • Resolve issues affecting our services, including liaising with third-party suppliers.
  • Ensure critical system issues are resolved promptly in line with departmental standards.
  • Provide support on escalated issues and train service team members on resolution techniques.
  • Deliver technical training to the service team to enhance their support capabilities.
  • Create and maintain systems documentation, delegating tasks as appropriate.
  • Identify technical knowledge gaps within the team and deliver relevant training.
  • Generate monthly systems reports.
  • Provide and coordinate out-of-hours support for scheduled and emergency scenarios.
  • Communicate system downtimes to users after consulting with the IT Systems Manager and Director of IT.
Systems and Development
  • Review our systems and recommend improvements to the IT Systems Manager and Director of IT.
  • Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy.
  • Lead the development of our systems in compliance with legal obligations and operational needs.
  • Deliver service requests and systems development in accordance with departmental policies and processes.
  • Address recurring service issues through system improvements or further development.
  • Plan and implement systems changes and project work to meet our needs.
  • Work with third-party suppliers to technically scope, assure, and implement new systems or enhance existing ones.
  • Provide handover training to the IT team on any system changes or developments affecting their roles.
  • Conduct annual audits on our systems, including cybersecurity, with third-party auditors.
  • Report regularly to the IT Systems Manager, Director of IT, and Deputy Head on the status of our systems and development work, including risks, issues, and opportunities.
Requirements
  • Experience in developing, managing, and supporting systems, services, networks, and infrastructure.
  • Providing IT services for a large user base (approx. 2000), including web access, data storage, email services, network printing, backups, and various software packages.
  • Current IT best practices, standards, and statutory requirements.
  • Virtual platforms including servers, storage, and backups.
  • Multiple versions of Windows Server.
  • Supporting SQL servers.
  • Management information systems.
  • Mobile device management systems.
  • Active Directory setups.
  • Email platforms, both local and cloud-based.
  • Network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN.
  • Firewall and filtering.
  • Windows and Apple Mac systems, software, and services.
Skills and Aptitudes
  • Analyse issues, make informed judgments, take appropriate action, and accept responsibility for results.
  • Explain technical issues to non-technical stakeholders.
  • Adapt working practices to accommodate changes in requirements.
  • Assign tasks to others while supporting and empowering them, maintaining accountability.
  • Provide direction and coaching to achieve objectives.
  • Identify and meet stakeholders' needs to deliver high-quality service.
  • Develop successful strategies through effective planning.
  • Learn new technologies outside traditional practice based on strategic requirements.
  • Assess new hardware technologies and recommend their incorporation into the school where appropriate.