Fire and Security Systems Specialist
6 days ago
About the Role
We are seeking an experienced Fire and Security Service Engineer to join our team at Marlowe Fire and Security. As a Fire and Security Service Engineer, you will be responsible for maintaining and repairing fire and security systems in line with current standards and customer requirements.
Key Responsibilities
- Maintain fire and security systems in your assigned area.
- Respond to service calls on all types of fire and security systems in line with current standards and customer requirements.
- Plan and respond to routine and reactive call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the stores team.
- Attend training sessions as and when required.
- Attend engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems
We work with a range of fire and security systems, including:
- Fire systems: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec.
- Intruder systems: Galaxy, Texecom, Scantronic, Menvier, Risco.
- CCTV systems: Hikvision, Dahua, Bosch, Generic Analogue Systems.
- Access control systems: Paxton, PAC, Salto.
Requirements
We are looking for candidates who have:
- A technical background in the electrical/electronic industry.
- Good all-round knowledge of fire and security systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- The ability to deliver exceptional customer service.
- ACE – Attitude, Commitment & Effort - the key to progression.
Benefits
We offer a range of benefits, including:
- Basic salary: £28,000-£37,000.
- Competitive and uncapped commission, overtime, and travel time.
- Company vehicle and fuel card.
- Company tablet and mobile phone.
- Royal London Pension Scheme.
- Life assurance x4 basic salary.
- Employee recognition scheme.
- Paid referrals scheme (up to £1,000 per successful candidate referral, unlimited referrals).
- Paid holidays and bank holidays.
- Holidays increasing after each year of service up to 25 days.
- Birthday holiday.
- Mental health support scheme.
- Long service award (increments of 5 years).
- Access to continued training at the Marlowe Academy.
Development and Progression Opportunities
We are committed to promoting from within and offer a range of development and progression opportunities, including:
- 4-day induction upon start, providing a full introduction to the company, training, assessments, portal access, issue of vehicle and equipment.
About Marlowe Fire and Security
We are a leading provider of fire and security solutions, with a range of accreditations, including NSI NACOSS Gold, NSI Fire Gold, BAFE, and NSI ARC Gold. We work with clients across the UK to provide end-to-end fire and security solutions.
About Marlowe Fire and Security Group
We are a specialist division of Marlowe plc, operating 24/7 across the UK. We work with clients of all sizes to provide fire and security solutions across all sectors.
Our Business Includes
We operate a range of businesses, including Marlowe Fire and Security, Alarm Communications Limited (ACL), Griffin Fire, Hadrian Technology Limited (HTL), Marlowe Kitchen Fire Suppression, Fire Alarm Fabrication Services (FAFS), MJ Fire, MRFS, Island Fire, Morgan Fire, and Marlowe Fire and Security (BBC).
Equal Opportunities
We are committed to creating a diverse and inclusive environment, where all employees feel valued and supported. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.
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