Key Accounts Team Leader

1 month ago


Hounslow, Greater London, United Kingdom dbschenker Full time

About the Role

We are seeking a highly skilled and experienced Key Accounts Team Leader to join our Airfreight team at DB Schenker. As a Key Accounts Team Leader, you will be responsible for leading our team in delivering exceptional customer service and driving business growth.

Key Responsibilities

  • Provide excellent customer service and drive the same ethos throughout the business and team.
  • Interact with customers on all levels and develop long-term relationships.
  • Consistently deliver and drive customer satisfaction to meet & exceed expectations, ensuring all team members provide proactive customer service.
  • Retain and grow all current business to maximize the amount of business carried for every customer.
  • Introduce measurements to evaluate team performance & quality, and the department's level of service to all customers on a monthly basis.
  • Respond efficiently to customer issues & complaints and introduce continuous improvement measures.
  • Manage the complete Key Accounts department activity to achieve all targets and budgets set by the company.
  • Take responsibility for the management and development of employees within the department, including performance management and career development plans.

Requirements

We are looking for a dynamic leader with the following skills and experience:

Airfreight Expertise: Previous experience in airfreight and a solid understanding of the air industry, you bring invaluable insights to our operations.

Customer Service Excellence: Your exceptional customer service skills set the standard for the team, ensuring our clients receive top-notch support.

People Management: You excel in managing and motivating a team, fostering a collaborative and high-performing work environment.

Effective Communication: Your strong written and verbal communication skills enable you to convey information clearly and build strong relationships.

Organizational Expertise: Your outstanding organizational skills and ability to prioritize and manage high workloads ensure deadlines are met even in challenging situations.

What We Offer

  • Career paths and development opportunities
  • Hybrid working
  • 25 days holiday + day off for your birthday
  • Pension scheme with up to 6% employer contributions
  • Private healthcare
  • Bonus scheme - 10%

Benefits

We're strong believers in continual training and development for our people. After all, your success is our success.

Our vacation and leave policies reflect our belief in proper work-life balance.

See the world with DB Schenker If you're searching for an international challenge, we offer plenty of opportunities.



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