Key Accounts Team Leader
1 month ago
About the Role
We are seeking a highly skilled and experienced Key Accounts Team Leader to join our Airfreight team at DB Schenker. As a Key Accounts Team Leader, you will be responsible for leading our team in delivering exceptional customer service and driving business growth.
Key Responsibilities
- Provide excellent customer service and drive the same ethos throughout the business and team.
- Interact with customers on all levels and develop long-term relationships.
- Consistently deliver and drive customer satisfaction to meet & exceed expectations, ensuring all team members provide proactive customer service.
- Retain and grow all current business to maximize the amount of business carried for every customer.
- Introduce measurements to evaluate team performance & quality, and the department's level of service to all customers on a monthly basis.
- Respond efficiently to customer issues & complaints and introduce continuous improvement measures.
- Manage the complete Key Accounts department activity to achieve all targets and budgets set by the company.
- Take responsibility for the management and development of employees within the department, including performance management and career development plans.
Requirements
We are looking for a dynamic leader with the following skills and experience:
Airfreight Expertise: Previous experience in airfreight and a solid understanding of the air industry, you bring invaluable insights to our operations.
Customer Service Excellence: Your exceptional customer service skills set the standard for the team, ensuring our clients receive top-notch support.
People Management: You excel in managing and motivating a team, fostering a collaborative and high-performing work environment.
Effective Communication: Your strong written and verbal communication skills enable you to convey information clearly and build strong relationships.
Organizational Expertise: Your outstanding organizational skills and ability to prioritize and manage high workloads ensure deadlines are met even in challenging situations.
What We Offer
- Career paths and development opportunities
- Hybrid working
- 25 days holiday + day off for your birthday
- Pension scheme with up to 6% employer contributions
- Private healthcare
- Bonus scheme - 10%
Benefits
We're strong believers in continual training and development for our people. After all, your success is our success.
Our vacation and leave policies reflect our belief in proper work-life balance.
See the world with DB Schenker If you're searching for an international challenge, we offer plenty of opportunities.
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