Customer Service Representative

4 weeks ago


Bolton, Bolton, United Kingdom The Sherwin-Williams Company Full time
Customer Service Specialist

In this role, you will provide exceptional customer service support to internal and external customers, resolving complex issues and building strong relationships.

Key Responsibilities:
  • Provide timely and accurate customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer service delivery, including sales, marketing, and logistics.
  • Develop and maintain a deep understanding of our products and services, providing expert guidance to customers and internal stakeholders.
  • Proactively identify and resolve customer complaints, ensuring high levels of customer satisfaction.
  • Contribute to the development and implementation of customer service strategies and initiatives, driving continuous improvement and excellence.
  • Work closely with senior customer service specialists to develop and maintain subject matter expertise in areas such as salesforce, new product introductions, export, and client onboarding.
  • Assist with reviewing and coordinating customer service activities, including shipping, plant schedules, inventory levels, and sales activities.
  • Develop and review correspondence and documentation related to customer interactions, ensuring accuracy and professionalism.
  • Build and maintain strong relationships with customers, serving as a liaison between sales personnel and customers to clarify orders, provide technical guidance, and facilitate recurring or new orders.
Requirements:
  • 2-3 years of progressive customer service experience.
  • High school graduate or equivalent education and experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in PC skills, including ERP systems (SAGE and/or SAP and/or Oracle 11i and 12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook), and other applications as required.
  • Export experience, knowledge of Incoterms, and export documentation.

Please note that internal employees are required to upload their updated and last 2 appraisals (which can be retrieved from HR Cloud) when applying for a role.



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