Apple Retail Store Director

6 days ago

Maidstone, Kent, United Kingdom Select Tech Group Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our Maidstone store and drive business growth for the Select Tech Group. As a key member of our team, you will be responsible for maintaining a consistent, efficient, and high-performing store that meets the high standards required within an Apple Premium Reseller.

Key Responsibilities
  • Develop and drive store revenue to achieve and/or exceed budget and manage all associated costs in-line with budget parameters.
  • Deliver an engaging customer experience for sales and service and communicate successes with Store Managers across all other stores.
  • Translate commercial objectives to your team, ensuring all individuals understand the impact of this and the role your store plays in the local community.
  • Monitor available resources, track store contribution, and work with the Regional Store Manager to maximize the full potential that your team and store can offer.
  • Set weekly targets for your team and optimize resources efficiently, such as hours, marketing, and team members.
  • Ensure the day-to-day administration of the store is completed accurately and in a timely fashion.
  • Ensure Head Office requests are completed within specific and/or reasonable timescales.
  • Monitor and process the following within agreed time-scales: Stock rotations, price updates, faulty/DOA returns, demo and internal stock management, team rotes, Personal Trainer, book courier deliveries, create stock returns, return service repairs accurately, manage in-house repairs accurately and securely, iOS repairs, and ensure training is completed.
  • Coach and develop your own team.
  • Provide constructive and candid feedback to the Regional Store Manager on areas of development.
  • Ensure weekly schedules (Retail entertainment / customer engagement in Apple development / learning area) are in place for interactive (video) and/or (personal) engagement with group audiences to build customer engagement / brand loyalty to Apple.
  • Be the first point of customer escalation within the store if the other managers request support.
  • Liaise with the Management company for the store to ensure we conform to all landlord requirements.
  • General management for all store-related maintenance to ensure legal compliance along with being Apple audit ready compliant.
  • Carry out all requests / tasks of the Regional Store Manager and deliver this as appropriate with the same passion and clarity as you have received them.
  • Assist retail operations on store merchandising and Apple store audits.
  • Manage your team according to current employment legislation and company policies at all times.
Requirements
  • Knowledge of best practice, retail theatre (experiences) and effective strategies in retail.
  • Ability to maintain effective communication and working relationships with all touch points.
  • Strong organisational and management skills with a core focus on attention to detail.
  • Ability to spot and read retail trends and utilise any data available to assist.
  • Natural leader with an ability to coach and inspire.
  • Patience and an ability to work under pressure and time restraints.
  • Minimum of 5 years' Retail Management experience.
Preferred Additional Skills
  • Knowledge of Consumer Legislation.
  • Competent negotiation skills.
  • An understanding of what our 'Service' proposition is and how it plays an integral part of the overall business offering.
  • Desirable but not essential to hold (current) and/or undertake the ACiT/ACMT/ACSP certifications to have a better understanding of the business.

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