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Technical Support Specialist
2 months ago
CV-Library Ltd is recognized as one of the leading online employment platforms in the UK, collaborating with numerous prominent recruitment agencies and esteemed corporate clients.
We take pride in our commitment to excellence, which has been acknowledged through various accolades.
As we continue to expand our operations, we are excited to present an opportunity for a Technical Support Specialist to join our dynamic team.
In this role, you will play a crucial part in delivering technical assistance and troubleshooting support to our internal personnel, ensuring their operational efficiency and satisfaction.
Key Responsibilities:- Manage and resolve all reported issues in accordance with established service level agreements (SLAs) and procedures.
- Document all incident-related data within the ticketing system, ensuring compliance with the Incident Management Process.
- Oversee the administration of Microsoft 365, Dynamics 365, and other Microsoft Power Applications.
- Assess and prioritize incidents, escalating to higher-level support when necessary.
- Address and resolve user requests related to desktop support.
- Facilitate the onboarding and offboarding processes for employees, including equipment setup and user account management.
- Perform additional tasks as assigned by management.
- Ensure accurate management of asset details and user accounts/licenses in line with established protocols.
- Evaluate and test new software and platforms as required.
- Communicate technical information effectively to non-technical stakeholders.
- Collaborate closely with technical teams and business units, working alongside the Technical Support Team, Operations, and Development.
- Comprehensive knowledge of Microsoft 365, Windows operating systems, and related services.
- Proficient in the administration of Dynamics 365 and other Microsoft Power Apps.
- Hands-on experience with laptop and PC configuration and setup.
- Excellent communication skills.
- Strong customer service orientation and ability to work collaboratively.
- Ability to work independently while demonstrating accountability.
- Basic familiarity with Linux operating systems.
- Foundational knowledge of networking equipment such as Cisco, Ubiquiti, and Aruba.
- Understanding of security principles and best practices.
- Experience with Mobile Device Management (MDM) solutions like Intune.
- Exposure to domain and Active Directory environments.
- Familiarity with Ubuntu/Unix operating systems.
- Knowledge of Google applications.
- Experience with iOS devices.
- Relevant experience in a support environment.
- ITIL certification is advantageous or a strong understanding of related methodologies and governance.
- Demonstrated integrity and commitment to customer satisfaction, with a passion for excellence.
- Strong work ethic and collaborative mindset, with effective decision-making and analytical skills.
A flexible schedule and willingness to work occasional overtime may be required for this position.
We are dedicated to fostering a diverse and inclusive workforce and welcome applications from all candidates who meet the essential criteria.
If you require any reasonable adjustments to assist with your application, please feel free to reach out.
This role necessitates onsite presence, making it suitable for candidates based in the UK who possess the right to work in the country.
