Tactical Planning Lead
3 hours ago
We are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. As a key member of our operations team, you will be responsible for leading and developing a team of coordinators across our 111 contact centre estate.
Key Responsibilities- Develop and implement a robust Tactical Planning framework that aligns with industry best practices and company goals.
- Lead a small group of Tactical Planning analysts, providing expert knowledge on scheduling best practices, working time directives, and mitigation planning.
- Act as a key interface between senior operational stakeholders and the Tactical Planning team, providing expert knowledge on WFM tools, including NICE IEX and NICE CX One.
- Create and manage tactical plans to achieve maximum performance in response to planned and unplanned events.
- Expert experience in WFM systems administration and development (IEX or CX One).
- Strong knowledge of IVRs and Call routing.
- Significant experience in contact centre planning and multi-channel resource planning cycles.
- Awareness of tactical planning, scheduling, and Erlang methodologies.
- Competitive salary: £35,392 to £42,618 per annum.
- Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
- Employee benefits, including health cash plans, NHS Pension Scheme, car lease scheme, enhanced maternity/paternity leave, cycle to work scheme, and referral programme.
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Strategic Planning Lead
2 weeks ago
Derby, Derby, United Kingdom DHU Healthcare Full timeJob OverviewWe are seeking an experienced Strategic Planning Lead to join DHU Healthcare. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Strategic Planning Lead, you will ensure the right resource capacity to...
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Strategic Planning Lead
2 weeks ago
Derby, Derby, United Kingdom DHU Healthcare Full timeJob OverviewWe are seeking an experienced Strategic Planning Lead to join DHU Healthcare. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners. As the Strategic Planning Lead, you will ensure the right resource capacity to...
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Strategic Capacity Planner
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Strategic Capacity Planner
43 minutes ago
Derby, Derby, United Kingdom DHU Healthcare Full timeTactical Planning Lead (Capacity Planning)We are seeking an experienced Tactical Planning Lead to support DHU Healthcare in driving business success.As a Tactical Planning Lead, you will be responsible for leading and developing a team of coordinators across our contact centre estate, covering both health advisors and clinical practitioners.Lead a team of...
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Strategic Operations Manager
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Derby, Derby, United Kingdom DHU Healthcare Full timeAbout the RoleWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners.Key ResponsibilitiesEnsure the right resource capacity to deliver...
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Strategic Operations Manager
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Derby, Derby, United Kingdom DHU Healthcare Full timeAbout the RoleWe are seeking an experienced Tactical Planning Lead to join our team at DHU Healthcare. Reporting to the Tactical Planning Manager, you will lead and develop a team of coordinators across the 111 contact centre estate, covering both health advisors and clinical practitioners.Key ResponsibilitiesEnsure the right resource capacity to deliver...
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Strategic Planning Lead
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