Customer Service Representative

1 month ago


Preston, Lancashire, United Kingdom Lancashire County Council Full time
Job Title: Technical Support Officer

Lancashire County Council is seeking a skilled Technical Support Officer to join our team. As a key member of our parking service, you will play a vital role in ensuring the smooth operation of our Penalty Charge Notice (PCN) process.

Key Responsibilities:

  • Process PCNs from issue to closure, including appeals at the independent Traffic Penalty Tribunal service.
  • Undertake various administrative functions within the parking service, such as processing resident permit applications.

Requirements:

  • Excellent communication skills and ability to work both unsupervised and as part of a team.
  • Confidence in using computers and ability to learn dedicated software.

What We Offer:

  • Fabulous flexibility and work-life balance.
  • Up to 32 days annual leave plus bank holidays and additional days at Christmas.
  • Generous Local Government pension and benefits package.

Lancashire County Council is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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