Head of VIP Experience

2 days ago

London, Greater London, United Kingdom Van Kaizen Full time
{"title": "Head of VIP Experience", "subtitle": "Join our team as we revolutionize the crypto betting industry", "content": "

At Van Kaizen, we're on a mission to disrupt the crypto betting industry with our innovative platform and proprietary games. As our new Head of VIP Experience, you'll play a pivotal role in delivering a world-class experience for our most valued clients.

As a visionary leader, you'll be responsible for developing and executing a VIP service strategy that sets new industry standards. Your focus will be on delivering seamless and memorable experiences for our VIP clients, ensuring their loyalty and engagement.

Key responsibilities will include:

  • Managing relationships with our most valued clients, ensuring they receive personalized service that exceeds expectations.
  • Developing and executing a VIP service strategy that sets new industry standards.
  • Strategically managing the entire VIP lifecycle, from identifying emerging VIPs to nurturing and retaining top-tier players.
  • Collaborating with internal teams to continually enhance the VIP experience.
  • Providing detailed reports on VIP client activities and performance metrics to senior leadership.

Requirements:

  • Minimum 5 years of experience in a customer service, VIP, or account management role within the online gambling industry.
  • Unwavering commitment to delivering exceptional service and exceeding client expectations.
  • Strong commercial drive with a focus on maximizing value through strategic VIP management.
  • Exceptional problem-solving abilities and a proactive approach to overcoming challenges.
  • Meticulous attention to detail and a focus on delivering flawless experiences.
", "requirements": "
  • Minimum 5 years of experience in a customer service, VIP, or account management role within the online gambling industry.
  • Unwavering commitment to delivering exceptional service and exceeding client expectations.
  • Strong commercial drive with a focus on maximizing value through strategic VIP management.
  • Exceptional problem-solving abilities and a proactive approach to overcoming challenges.
  • Meticulous attention to detail and a focus on delivering flawless experiences.
", "company": "Van Kaizen"}

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