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Administration Officer

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Brook Street Full time
About the Role

We are seeking a highly organized and detail-oriented Administration Officer to join our team at the Home Office in the Asylum department.

As a key member of our team, you will provide administrative support by undertaking a range of tasks, including logging and actioning correspondence, dealing with customer enquiries, and safeguarding personal data.

Key Responsibilities
  • Provide administrative support to the Asylum Operations team
  • Log and action correspondence, including emails and letters
  • Deal with customer enquiries in a professional and courteous manner
  • Safeguard personal data and comply with GDPR requirements
  • Manage inboxes and update relevant databases/files
  • Make well-judged decisions regarding demand-led correspondence and complex queries
  • Collate, assess, and respond to information given by customers
  • Escort customers to their Asylum Interviews
  • Respond to digitally received postal and telephony queries in an effective and timely manner
  • Deliver against targets and provide excellent customer service
  • Develop and maintain good working relationships to collaboratively deliver what is required
  • Deliver a professional service to the Home Office standards and support colleagues
  • Have a flexible approach and be receptive to organisational change
Requirements
  • Ability to use basic Microsoft packages, including Word, Excel, and Outlook
  • Adaptability to changing priorities and ability to work at pace
  • Ability to work independently and closely with others to achieve shared goals/targets
  • Valid passport and residency in the UK for longer than 5 years
About Brook Street

Brook Street is a leading recruitment agency with a strong commitment to supporting the Armed Forces Covenant and the Defence Employer Recognition Scheme. We are proud to offer a guaranteed interview to candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the role.

We are also a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme. We are committed to engaging with candidates with disabilities and/or veterans or spouses/partners of military personnel, and we encourage you to reach out to us via our website if you meet the essential criteria for the role.