Customer Care Specialist: Financial Solutions
3 weeks ago
About BUUK Infrastructure
At BUUK Infrastructure, we strive to be the premier utility partner dedicated to propelling the UK towards net zero for all our clients. With over three decades of experience, our group of companies has been at the forefront of transformation and innovation.
We foster a nurturing environment that empowers our employees to excel, ensuring they take pride in being themselves and part of BUUK Infrastructure.
Position Overview
We are seeking Customer Service Advisors who are eager to contribute to our mission of earning customer loyalty and fostering business growth through consistently outstanding service.
Our contemporary contact centre is designed to provide a collaborative workspace, equipped with convenient access to transport links and local amenities. We operate on a flexible rota to accommodate our contact centre's hours of operation.
Candidate Requirements
Availability for a comprehensive training program is essential.
In this role, you will engage with customers via phone, email, and written correspondence, aiming to resolve inquiries on the first point of contact.
While prior experience in a contact centre is not mandatory, we are looking for individuals who are passionate about delivering exceptional customer service and prioritize customer needs in every interaction.
We recognize that diverse working styles contribute to outstanding customer service. To thrive in this role, you must be open to acquiring new skills and demonstrate a willingness to provide exceptional service. A strong team player mentality, along with the ability to work independently, is crucial.
What We Offer
- Competitive starting salary with potential for growth
- Annual cost of living salary adjustments
- Generous pension contributions
- Comprehensive holiday package with additional purchase options
- Referral bonuses for introducing new talent
- Hybrid working arrangements for eligible positions
- Opportunities for professional development
- Engaging social events throughout the year
BUUK is proud of its award-winning culture, emphasizing employee wellbeing and safety. We are committed to being an equal opportunity employer, advocating for equity, diversity, and inclusion in all aspects of our operations.
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