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Insurance Technical Advisor

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time

About the Role

The Technical Advisor will provide technical assistance to the Claims Team by contributing to and driving proactive claims management. You will be responsible for supporting the Claims Team to make timely and appropriate decisions and ensuring claims strategy is cost-effective and tailored.

Key Responsibilities

  • Act as the subject matter expert for the immediate team in the area of specialization and be the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes, or procedures.
  • Provide specialist technical and/or professional advice for the authorization and approval of complex claims involving analysis and experience to arrive at the correct course of action.
  • Increase awareness of the cost and consequence of technical decisions.
  • Provide technical expertise and support to ensure ongoing quality decisions and outcomes.
  • Actively share knowledge, advise, and coach others to build and develop technical capabilities to create a 'high-performing team environment.'
  • Effectively interpret market information, legislative changes, and performance information to identify and act on opportunities or areas requiring improvement.
  • Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team.

Requirements

  • Proven experience in NSW Workers Compensation.
  • Experience in Personal Injury Management.

About Suncorp Group

Suncorp Group is a leading provider of insurance and financial services in Australia and New Zealand. Our Claims teams play a critical role in supporting customers during their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. We are seeking a Technical Advisor to join our team and contribute to our mission of making a difference for people and in the communities they call home.