Night Lead

3 weeks ago

Beckenham, Greater London, United Kingdom M&S Full time
Job Summary

We are seeking a highly skilled and experienced Night Lead to join our team at M&S. As a Night Lead, you will be responsible for leading a team of customer assistants to deliver exceptional customer service and drive sales growth during the night shift.

Key Responsibilities
  • Lead a team of customer assistants to deliver excellent customer service and achieve sales targets
  • Implement and maintain visual merchandising standards to create an inspirational and engaging customer experience
  • Support the delivery of business transformation initiatives and drive change within the store
  • Develop and coach team members to improve their skills and performance
  • Monitor and control store operations to ensure a safe and legal environment
  • Use data and insights to inform decision-making and drive business growth
Requirements
  • Proven experience in a retail leadership role, preferably in a night shift environment
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team to achieve sales targets and deliver exceptional customer service
  • Strong analytical and problem-solving skills
  • Knowledge of commercial, visual, operational, and people processes and systems
About M&S

M&S is a leading retailer committed to delivering exceptional customer experiences and driving business growth. We are passionate about innovation and are committed to making a positive impact on the environment and our communities.

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