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Customer Service Representative

2 months ago


Stourbridge, Dudley, United Kingdom Coventry Building Society Full time
About the Role

We are seeking a friendly and helpful individual to join our team in our Stourbridge branch as a Customer Service Assistant. This role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different.

The ideal candidate will be at ease with people and able to support them in a caring, friendly, and efficient manner. Key responsibilities include finding solutions for customers, keeping up to date with our services and policies, and staying on top of administrative tasks. Dealing with cash transactions carefully and accurately is also a key responsibility, as well as taking calls and other duties for our greater Customer Service area.

Benefits
  • 25 days holiday plus Bank Holidays
  • Ability to buy and sell holiday allowance
  • Annual pay review
  • Personal pension
  • Annual Success Share scheme
  • Maternity, paternity, and shared parental leave
  • Extensive wellbeing support
  • 'My Lifestyle' retail discounts
  • Service recognition
Requirements

You'll be a people person with experience of interacting with customers and providing great service, maybe from a retail or call centre background. This isn't essential as you'll receive full training on our systems and services. It's more important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us.

Cash handling experience would also be an advantage.

About Us

As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.

We're serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that's been voted a 'Great Place to Work' by our teams.

Flexibility

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.