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London, Greater London, United Kingdom Whittington Hospital NHS Trust Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Pathway Administrator to join our Children's Continuing Care Team. The successful candidate will provide administrative support to the team, ensuring the smooth coordination of patient journeys and effective delivery of care.Main ResponsibilitiesProvide high-quality administrative and...
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Patient Pathway Coordinator for Children's Continuing Care Team
2 months ago
Job Summary
The Whittington Hospital NHS Trust is seeking a highly skilled and organized individual to join our team as a Patient Pathway Coordinator for the Children's Continuing Care Team. This role is critical in ensuring the timely and effective delivery of care for patients.
Main Responsibilities
- Provide high-quality administrative and clerical support to the Children's Continuing Care Team.
- Coordinate the patient journey, ensuring seamless communication between clinical and administrative teams.
- Manage workload demands and prioritize tasks effectively to meet agreed priorities.
- Facilitate good communication between staff members and other teams, promoting a collaborative work environment.
Requirements
- Minimum of 5 GCSEs, A Level/BTEC or equivalent experience, and NVQ Level 3 in Business Administration or Customer Care.
- Experience in dealing with customer complaints and customer care, with the ability to prioritize tasks effectively.
- Computer literacy, with experience of using a variety of computer programs, including databases, spreadsheets, and patient administration systems.
- Knowledge of NHS service provision, including the pathway of care, and healthcare administrative systems and processes.
- Knowledge of confidentiality and data protection principles, Health and Safety, and Equality and Diversity.
Personal Qualities
- Committed to a 'patient/client first' philosophy, with the ability to work assertively with multi-disciplinary teams.
- Team player with a collegial working style and willingness to share responsibility.