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Fire Service Operations Manager
2 months ago
Job Title: Fire Service Manager
Location: Hertfordshire
Salary: £42,000 - £65,000 (Dependent on experience)
Hours: 8:30 am – 5:30 pm (including one unpaid hour for lunch)
Holiday: 23 days (including 3 days for Christmas shutdown) plus Bank Holidays
Benefits: Company vehicle provided
About the Role:
Parkside Recruitment is seeking a seasoned Fire Service Manager to lead our client's Fire Service Department.
- Oversee the Fire Service Department, including budget management, Fire Service Engineers, and liaison with the Fire Installation Department.
- Coordinate and supervise Fire Service Engineer visits, ensuring they have necessary documentation and service bookings.
- Process and act on returned service documentation, including call-outs, remedial work, and recommendations.
- Organize customer service reminders and renew service agreements.
- Manage out-of-hours call-out management and escalation.
- Approve Fire Service Engineers' timesheets, monitor attendance, and manage holidays and absenteeism.
- Prepare quotes for fire extinguishers, minor works, and installations, adhering to British Standards.
- Manage fire activations, false alarms, and customer complaints.
- Provide technical support and hands-on assistance to engineers on-site when necessary.
- Proactive and flexible, capable of managing various responsibilities effectively.
- Willingness to learn and support the Fire Department Manager.
Equal Opportunities:
Parkside Recruitment is committed to promoting equality, diversity, and inclusion in the workplace. We welcome applications from all individuals regardless of race, gender, disability, age, sexual orientation, religion, or belief.
