International Customer Support Supervisor

3 weeks ago


Watford, Hertfordshire, United Kingdom Interaction Recruitment Full time
Customer Service Supervisor
Compensation:
£30,000 - £32,000


Are you seeking a fulfilling position where you can deliver outstanding customer support to clients? Do you envision yourself succeeding in a vibrant and diverse organization that nurtures and advances your career? Interaction Recruitment is representing a distinguished client in the pharmaceutical sector who is in search of an International Customer Service Supervisor.

Join a prominent global distributor of pharmaceuticals with an ambitious growth strategy.

Our client's success, established over 45 years, stems from supplying branded medical products to customers in over 50 nations across six continents.

The team is committed to providing exceptional service, assisting clients in sourcing and supplying the medications they require for both human and veterinary applications.

If you are dedicated to going above and beyond to deliver top-tier service, we would like to hear from you.


Key Responsibilities:
  • Manage both operational and customer service functions while meeting Key Performance Indicators (KPIs) aligned with the company’s objectives.
  • Work closely with and support the Sales Account Managers, providing regular updates and discussing critical issues.
  • Facilitate proactive communication with key internal stakeholders (Sales, Regulatory, Warehouse, Finance, Procurement, etc.) to ensure seamless customer service operations.
  • Coordinate the shipment of orders with logistics support, adhering to temperature requirements for medications and ensuring compliance with Incoterms, GDP, and internal Standard Operating Procedures (SOPs).
  • Prepare export documentation and monitor progress as necessary.
  • Build relationships with assigned clients and assist the Sales team in achieving sales targets by managing customer accounts.
  • Address customer complaints promptly, escalating internally, providing suitable solutions within designated timeframes, and following up to ensure resolution.

Qualifications:
  • Minimum of 2 to 4 years of experience in customer service.
  • Excellent verbal and written communication skills in English.
  • Ability to manage complex order processing workflows.
  • Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.
  • Strong multi-tasking, prioritization, time management, and workload management abilities.
  • Experience in the pharmaceutical or healthcare industry is preferred.
  • Proficiency in additional languages is an advantage.

Join a team where your dedication and hard work will be recognized and valued.


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