Freedom to Speak Up Team Administrator

4 hours ago


Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time
About the Role

We are seeking a highly motivated and experienced Administrator to join our Freedom to Speak Up Team as a Team Administrator. This is an exciting opportunity to work with a small friendly team providing administrative support to the Guardian and Deputy Guardian in contributing to Dorset HealthCare's drive to improving culture, staff experience and high-quality patient care.

Key Responsibilities
  • Provide a professional, friendly and efficient service to people using the Service, acting often as the first point of contact for a range of queries and routine information from members of staff, across the Trust, and external organisations.
  • Refer any irresolvable or more complex issues or concerns to the Deputy/Lead Guardian.
  • Administer the FTSU feedback process when cases are closed down.
  • Monitor evaluations regarding the experience of the FTSU process from feedback forms and produce periodic evaluation summaries for the Deputy/Lead Guardian.
  • Provide administrative support and management of diaries for the Deputy/Lead Guardian, necessitating daily use of Microsoft Office software, including setting up and updating presentations using a variety of media.
About Us

Dorset HealthCare University NHS Foundation Trust is a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference.

We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.



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