Completions Assistant

2 weeks ago

Fleet, Hampshire, United Kingdom Stellar Select Limited Full time
About the Role

We are seeking two Completions Assistants to join our Operations Team, supporting the Completions Underwriters in delivering exceptional customer service and ensuring seamless mortgage completions.

Key Responsibilities
  • Process requests for offer extensions, edit, save, and produce letters
  • Process requests to post/email mortgage offers
  • Scan, upload, and allocate documents/emails to the DPR system
  • Chase brokers, solicitors, and valuers for outstanding information/documentation
  • Make outbound calls to solicitors, brokers, and other third parties
  • Provide telephone support, answering incoming calls during busy times and covering absence
  • Create customer mortgage offer packs
  • Produce and send reminders to solicitors and brokers for expiring mortgage offers
  • Provide support to the Completions Underwriters with post and ad-hoc duties
  • Instruct valuation re-inspections using the Quest website
  • Organize declined/cancelled files, closing outstanding diaries/tasks
  • Work to agreed objectives, service standards, and deliverables
  • Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
  • Develop positive working relationships with colleagues
  • Make suggestions for improvements to processes to enhance service and efficiency
  • Adhere to internal/external compliance, credit review, and audit requirements
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
  • Take responsibility for your own learning and development
  • All other associated duties and responsibilities and carry out any tasks as required by management
Requirements
  • Strong administration experience, gained in an office environment
  • Experience in Financial Services would be advantageous, but not essential
  • Confident in making outbound calls
  • Good communication skills, both written and verbal
  • Enthusiastic, flexible, and keen to learn and develop a career in Financial Services
  • Adaptive to ongoing change
  • PC literate with a knowledge of Microsoft Office products
  • Willingness to study for relevant Financial Services qualifications
About Us

At Stellar Select Limited, we pride ourselves on delivering exceptional services to our candidates and clients. Our commitment to openness and transparency fosters an environment of trust, honesty, and fairness. We believe in clear communication, guiding our candidates toward success, and providing a supportive community for their career journey.

We offer a range of services, including expert consultants, 1-2-1 experience discussions, interview preparation, negotiation of job offers, recruitment process updates, and matching to other roles based on experience and interests.

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