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Completions Assistant

2 months ago


Fleet, Hampshire, United Kingdom Stellar Select Limited Full time
About the Role

We are seeking two highly organized and detail-oriented Completions Assistants to join our Operations Team at Stellar Select Limited. As a Completions Assistant, you will play a crucial role in supporting the Completions Underwriters in ensuring the smooth completion of mortgage transactions.

Key Responsibilities
  • Process requests for offer extensions and edit, save, and produce letters
  • Process requests to post or email mortgage offers
  • Scan, upload, and allocate documents and emails to the DPR system
  • Chase brokers, solicitors, and valuers for outstanding information or documentation
  • Make outbound calls to solicitors, brokers, and other third parties
  • Provide telephone support and answer incoming calls during busy times
  • Create customer mortgage offer packs
  • Produce and send reminders to solicitors and brokers for expiring mortgage offers
  • Provide support to the Completions Underwriters with post and ad-hoc duties
  • Instruct valuation re-inspections using the Quest website
  • Organize declined or cancelled files and close outstanding diaries and tasks
  • Work to agreed objectives, service standards, and deliverables
  • Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
  • Develop positive working relationships with colleagues
  • Make suggestions for improvements to processes to enhance service and efficiency
  • Adhere to internal and external compliance, credit review, and audit requirements
  • Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
  • Take responsibility for your own learning and development
  • Perform all other associated duties and responsibilities as required by management
Requirements
  • Strong administration experience gained in an office environment
  • Experience in Financial Services is advantageous but not essential
  • Confident in making outbound calls
  • Good communication skills, both written and verbal
  • Enthusiastic, flexible, and keen to learn and develop a career in Financial Services
  • Adaptive to ongoing change
  • PC literate with a knowledge of Microsoft Office products
  • Willingness to study for relevant Financial Services qualifications
About Us

At Stellar Select Limited, we are committed to delivering excellent services to our candidates and clients. We take pride in crafting experiences that elevate your career journey. Our foundation is built on openness and transparency, fostering an environment of trust, honesty, and fairness.

We believe in clear communication with everyone we work with, and we are dedicated to understanding your goals and guiding you toward success. Our services are designed with your success in mind, and we offer a range of benefits to support your career development.