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Cleaning Operations Manager

1 month ago

Fen Ditton, United Kingdom PDA Search & Selection Full time
Job Title: Cleaning Manager

We are seeking an experienced Cleaning Manager to join our team at PDA Search & Selection. As a key member of our facilities management team, you will be responsible for driving operational performance in a high-profile retail store, delivering excellent service and demonstrating continuous improvement in service delivery, process, and engagement with both colleagues and clients.

Key Responsibilities:
  • Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.
  • Monitor and report on service level agreements and key performance indicators internal and external.
  • Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
  • Develop and maintain relationships with clients to ensure their expectations are met while working within defined specifications.
  • Manage the performance of staff in consultation with an HR representative, taking necessary actions to develop staff or improve performance.
Requirements:
  • Proven track record of managing and motivating people in a demanding environment with experience of managing staff, payroll, and rotas.
  • FM experience across Soft Services, ideally in a retail environment.
  • Excellent written and verbal communication skills.
  • Previous experience of managing a team.
  • Proficient using IT/Microsoft programmes (Outlook & Excel).
  • Sound knowledge of Health and Safety and COSHH legislation.

We are looking for a candidate with a proven background in Hygiene/Cleaning Management, ideally within a fast-paced retail environment. An immediate start is available. To apply, please submit your CV in confidence to Andrew Bridges at PDA Search & Selection.