Service Advisor

3 weeks ago

Wembley, United Kingdom Pybus Recruitment Full time
Service Advisor Job Description

We are seeking an experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of service.

Key Responsibilities:
  • Drive customer satisfaction by providing a courteous and efficient reception experience.
  • Manage the relationship between customers and our dealership, ensuring that their needs are met and exceeded.
  • Effectively manage the service process, ensuring that all work is completed to the highest standard.
  • Go beyond process in delivering exceptional customer service, identifying opportunities to improve the customer experience.
  • Deliver effective value-added sales solutions to customers, promoting our clients' products and services in an ethical and professional manner.
Essential Skills and Experience:
  • Administrative experience, with a strong focus on customer service.
  • Able to handle sensitive and confidential information with discretion.
  • Excellent communication and customer service skills, with experience handling complaints.
  • Evidence of customer-facing administrative experience, with a strong track record of delivering exceptional customer service.
  • Experience in a selling/customer service environment, with a proven ability to promote products and services.
  • Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
  • Evidence of 'Right to work in the UK'.
What We Offer:
  • A competitive salary and bonus scheme.
  • 33 days annual leave, including bank holidays, plus an annual leave purchase and sale scheme.
  • Pension scheme and life assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop, and Parts.
  • One day per year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to Perks at Work discount website.

We are an industry-leading employer, committed to delivering exceptional customer service and promoting a positive work-life balance. If you are a motivated and customer-focused individual, we would love to hear from you.

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