Weekend On-call Coordinator

5 days ago


Bamber Bridge, Lancashire, United Kingdom Guardian Homecare Limited Full time
About the Role

We are seeking a highly skilled and compassionate On-call Coordinator to join our team at Guardian Homecare Limited. As a key member of our emergency response team, you will play a critical role in handling emergency calls from a range of sources, including service users, care staff, local authorities, healthcare professionals, and other emergency services.

Key Responsibilities
  • Respond to emergency calls in a calm and professional manner, gathering essential details and logging information into our computer system.
  • Make critical decisions on how best to address each situation, prioritizing the needs of our service users and their families.
  • Work collaboratively with our team to provide high-quality care and support to those in need.
  • Develop and maintain strong relationships with our service users, care staff, and other stakeholders.
Requirements
  • Experience in care, customer service, or a call center environment (although full training will be provided).
  • Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
  • Strong problem-solving and decision-making skills, with the ability to work under pressure.
  • Resilience and a willingness to learn new skills and develop your knowledge as part of a close-knit team.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your career.
  • A supportive and inclusive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to make a real difference in the lives of our service users and their families.


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