Patient Care Specialist

2 months ago


Salisbury, Wiltshire, United Kingdom Optical Express Group Full time
About the Role

We are seeking a highly skilled and compassionate Patient Advisor to join our team at Optical Express Group. As a Patient Advisor, you will play a vital role in delivering exceptional patient care and ensuring that our patients receive the highest level of service.

Key Responsibilities
  • Build Relationships with Patients: Establish strong relationships with patients and ensure regular communication prior to and following their treatment.
  • Assist in Patient Consultations: Assist optometrists in patient consultations, providing support and guidance as needed.
  • Conduct Health Checks: Scan patients' eyes using state-of-the-art equipment as part of a full health check.
  • Maintain Patient Records: Accurately maintain patient records, ensuring that all information is up-to-date and secure.
  • Provide Excellent Customer Service: Deliver world-class customer service, responding to patient inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Passion for Patient Care: A genuine passion for delivering exceptional patient care and ensuring that patients receive the highest level of service.
  • Strong Communication Skills: Excellent communication skills, with the ability to communicate clearly and articulately with a diverse range of people.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Team Player: A team player with a positive attitude and a willingness to support colleagues in achieving our goals.


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