Retail Operations Leader

3 weeks ago

Basingstoke, Hampshire, United Kingdom THE PERFUME SHOP LTD Full time
The Opportunity
Are you ready to take charge of a retail environment and be recognized for your contributions?
Do you have a genuine enthusiasm for fragrances and a love for customer interaction?
Would you like to join a collaborative team and excel in a dynamic setting?

As a Store Operations Supervisor, your role is pivotal in the effective management and success of your retail outlet.

You will set the standard, inspiring and guiding a diverse team to achieve key objectives that drive the performance of your store.

Contracted Hours: 37.5

Contract Type:
Fixed Term MAT cover

Salary:
£28,000

With your Talent, Passion, and Spark, you will:
Have a zeal for sales and customer engagement; leading by example, delivering exceptional service to all customers, and mentoring your team to do the same.
Be accountable for meeting the store's daily, weekly, and annual goals, ensuring your team understands their responsibilities for each shift.
Analyze store performance and implement action plans, addressing any challenges that arise.

Utilizing your key holders, ensure the store opens and closes at designated times, adhering to all security protocols.
Prepare and manage store schedules.
Oversee stock management, implementing strategies to minimize inventory loss.
Be committed to coaching and developing staff; setting them up for success through regular one-on-ones, performance monitoring, and recognizing achievements.
Seek out talent, passion, and spark when hiring for your store, understanding that a strong team is essential for success.

What You Will Bring:
We believe that you bring Talent, Passion, and Spark, and in return, we will equip you with the skills and training in fragrances to thrive.

It is beneficial if you;
Possess management skills from prior experience as an assistant/store manager in a fast-paced setting.
Have a commitment to teamwork, knowing how to coach and develop your team to achieve high standards and results.
Exhibit the ability to think strategically while enjoying the hands-on daily operations of your store.
Take pleasure in providing outstanding customer service.
Have expertise in understanding KPIs; sales, service, profit & loss.
Possess a commercial mindset, comprehending the daily operational aspects of a store.
Be adaptable with your work schedule.

What You Will Receive:
A competitive base salary
Annual KPI-based bonus
Commission during peak seasons based on store performance and hours worked
30 days of holiday (pro rata based on contracted hours)
As a valued employee, enjoy a 20% discount on fragrances and participate in customer promotions.
Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
The chance to win exciting prizes and incentives based on personal, team, and store performance.
Ongoing training and development opportunities to ensure continuous growth.
Pension, health, and wellness benefits, plus more.

We are dedicated to nurturing talent from within, encouraging our employees to advance internally. We offer apprenticeship programs for all levels.


We appreciate your interest; however, due to the high volume of applications, only successful candidates will be contacted.

We encourage you to continue applying for any roles that interest you.


The Perfume Shop is an equal opportunity employer committed to fostering diversity and inclusion within our workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.


The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide.

For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion.

Every year, it serves over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing a tech-enabled retail experience to customers both offline and online.

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