Front Office Lead
4 weeks ago
We are in search of a Front Office Lead to assist the Front Office Manager in overseeing all front desk operations. This position entails:
- Managing Front Office activities to guarantee outstanding guest experiences
- Efficiently recruiting and training team members
- Providing support to the night shift team
- Addressing customer grievances and managing sales inquiries
- Enhancing revenue through effective up-selling techniques
- Proven experience in front desk roles
- Prior experience in a supervisory or managerial capacity
- Commitment to delivering exceptional customer service
- Detail-oriented with strong organizational abilities
- Capability to lead, manage multiple tasks, and make informed decisions
- Willingness to work flexible shift patterns
- Ability to thrive in high-pressure environments
Familiarity with Protel or similar hotel management systems is advantageous.
Join our team and benefit from a competitive salary, flexible working hours, paid breaks, opportunities for learning and development, team-building activities, company discounts, and more. If you believe you possess the necessary skills, we would be eager to meet you.
Compensation: £12.00 per hour
Bullitt Hotel is committed to being an Equal Opportunities Employer.
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