Front Office Team Lead

6 days ago


Belfast County Antrim, United Kingdom AC Marriott Belfast Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at AC Marriott Belfast. As a Front Office Supervisor, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and development of the front office team.

Key Responsibilities
  • Lead the Front Office operation to achieve exceptional guest satisfaction and revenue growth.
  • Oversee the recruitment and development of the front office team, ensuring departmental objectives are met and feedback is provided on a regular basis.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently.
  • Collaborate with the hotel team to achieve business objectives and improve operational efficiency.
Requirements
  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Knowledge of Opera and strong customer service skills.
  • Ability to lead and motivate a team to achieve exceptional results.
  • Excellent communication and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to a suite of benefits, including hotel discounts, wagestream, and employee assistance programs.


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