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Optical Express Advisor

2 months ago

Chelmsford, Essex, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

Location – Chelmsford

Hours – Full time, 40 hours per week

Salary – £26,000 per annum, bonus & benefits, full training will be given

At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. As a Patient Advisor, you'll play a vital role in making our patients feel comfortable and relaxed, providing a 5-star service.

Your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for each patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

To succeed in this role, you'll need:

  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivation to work with and without supervision
  • Strong organisational skills
  • Commercial awareness with a focus on world-class customer service

If you're passionate about delivering exceptional patient care and have the skills to match, we'd love to hear from you.