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Administrative Support Specialist
2 months ago
We are seeking an enthusiastic and motivated full-time administrator to join our dynamic administration team within the Older Peoples Mental Health team. This role will provide administrative support to the mental health clinical team, ensuring effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals.
Key Responsibilities- Provide efficient and effective administrative support to the mental health clinical team, including liaison with partner agencies, patients, carers, external referrers, and Trust staff.
- Manage all calls in a controlled and professional manner, dealing with difficult callers in a calm and professional manner.
- Maintain filing in electronic records, ensuring that it is kept up to date at all times, in accordance with Trust procedures.
- Register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
- Provide operational support for clinical letters/correspondence using necessary computerised systems.
- Provide administrative support to clinical staff, including consultant psychiatrists.
- Good command of written English.
- RSA stage II/NVQ Level 2 in Administration or equivalent.
- Experience of working in a busy and demanding office/customer-facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
We deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult, and older people's mental health, forensic, and specialist mental health, learning disabilities, primary care, and liaison psychiatry, substance misuse, social care, research, and development.
We look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long-term conditions and members of our ethnic minority and LGBTQ+ communities.
