Technical Support Specialist
4 weeks ago
We're seeking a skilled Desktop Engineer to join our dynamic team at DiSRUPT. As a key member of our IT department, you'll be responsible for delivering exceptional technical support to our customers across various industries.
Key Responsibilities:
- Provide high-quality technical support to end-users via phone, email, and on-site
- Troubleshoot and resolve desktop issues swiftly and efficiently
- Install and configure new software, hardware, and peripherals to meet customer needs
- Maintain software licenses, hardware inventory, and service documentation
- Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software
- Collaborate with our internal teams to implement innovative tech solutions
- Train and mentor users, helping them master desktop software and tools
Requirements:
- Experience with Windows and Mac OS
- Hands-on knowledge of Datto, Intune, and Office 365
- Strong understanding of Microsoft tools and network protocols
- Solid grasp of security systems and desktop support tools
- Excellent communication and customer service skills
- Ability to work under pressure and manage tasks efficiently
- Must have a full UK driving license and access to your own vehicle
Desirable Skills:
- Familiarity with ISO27001 standards
- Knowledge of ITIL standards
- Experience with Linux, Windows Server, Hyper-V, and networking devices
At DiSRUPT, we're dedicated to providing a supportive team environment and opportunities for growth. If you're passionate about IT and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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