Technical Support Specialist

4 weeks ago


Great Houghton, Northamptonshire, United Kingdom DiSRUPT Full time
Desktop Engineer Opportunity

We're seeking a skilled Desktop Engineer to join our dynamic team at DiSRUPT. As a key member of our IT department, you'll be responsible for delivering exceptional technical support to our customers across various industries.

Key Responsibilities:

  • Provide high-quality technical support to end-users via phone, email, and on-site
  • Troubleshoot and resolve desktop issues swiftly and efficiently
  • Install and configure new software, hardware, and peripherals to meet customer needs
  • Maintain software licenses, hardware inventory, and service documentation
  • Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software
  • Collaborate with our internal teams to implement innovative tech solutions
  • Train and mentor users, helping them master desktop software and tools

Requirements:

  • Experience with Windows and Mac OS
  • Hands-on knowledge of Datto, Intune, and Office 365
  • Strong understanding of Microsoft tools and network protocols
  • Solid grasp of security systems and desktop support tools
  • Excellent communication and customer service skills
  • Ability to work under pressure and manage tasks efficiently
  • Must have a full UK driving license and access to your own vehicle

Desirable Skills:

  • Familiarity with ISO27001 standards
  • Knowledge of ITIL standards
  • Experience with Linux, Windows Server, Hyper-V, and networking devices

At DiSRUPT, we're dedicated to providing a supportive team environment and opportunities for growth. If you're passionate about IT and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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