Customer Service Representative

3 weeks ago

London, Greater London, United Kingdom Virgin Atlantic Full time

Customer Service Representative - Evenings

Position Overview

Compensation: 24,710 plus additional shift remuneration and benefits such as generous travel perks

Work Schedule: Full Time, 37.5 hours per week, available Monday through Sunday

Shift Hours: Evenings from 16:00 to 01:00

Work Environment: Hybrid model with a combination of remote work and office presence after initial training

Employment Type: Permanent

Overview

Are you eager to deliver outstanding customer service within a prestigious organization? Virgin Atlantic is on the lookout for dedicated individuals to enhance our customer service team in Swansea.

In this role, you will tackle challenges with enthusiasm while introducing customers to our exciting range of products and services. We encourage you to express your unique style, creating memorable experiences that exceed customer expectations.

Our team is vital to our achievements. We provide exceptional training and mentorship to help you grow and reach your full potential. Many of our leaders began their careers in this very role. Embark on an extraordinary journey with Virgin Atlantic.

Daily Responsibilities

  • Handling incoming calls from new clients, managing flight bookings, addressing inquiries, and engaging with our frequent flyer members
  • Delivering seamless, memorable experiences for our customers, offering guidance to help them select the best products for their needs
  • Maintaining a high level of accuracy and attention to detail to minimize repeat contacts from customers
  • Enhancing revenue opportunities by understanding customer needs and upselling relevant services

We have adapted our working methods significantly, utilizing virtual meetings and creating workspaces at home. However, we also value the importance of having colleagues nearby for support, especially during the initial stages. Therefore, we offer a flexible approach that balances remote and office work after your comprehensive training period.

Candidate Profile

As our customers reach out from around the globe, we operate continuously throughout the year.

Are you considering this opportunity? Here’s what we are looking for:

  • Demonstrated experience in a customer service role, ideally with a background in sales
  • Exceptional communication and interpersonal skills, with the ability to foster positive relationships with customers
  • Capability to perform under pressure and manage challenging situations with poise and empathy
  • Strong analytical skills and the ability to think quickly
  • Proficient in using computer systems and navigating various software applications

If you are driven, customer-oriented, and thrive in a dynamic environment, this role could be a perfect fit for you. Become part of Virgin Atlantic and strive to deliver unparalleled customer service.

Embrace Diversity

Our clientele and workforce come from diverse backgrounds, and we are proud to be an equal opportunity employer. We actively encourage applications from individuals of all backgrounds. At Virgin Atlantic, we believe in the potential of everyone, regardless of age, gender, identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate diversity and strive to create an inclusive environment where everyone can thrive.

To ensure your application process is accessible and tailored to your needs, please inform us if you require any additional assistance or have specific requirements at any stage of your recruitment journey. We are here to support you.

  • Customer Service Representative

    5 days ago

    London, Greater London, United Kingdom Southwark Council Full time

    About the Role:The Customer Service Representative will be responsible for managing a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, while providing excellent customer service.This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. The...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom Southwark Council Full time

    About the Role:The Customer Service Representative will be responsible for managing a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, while providing excellent customer service.This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. The...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Patterson Companies Inc Full time

    About the RolePatterson Companies Inc is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to internal and external customers, sales representatives, and other stakeholders.Key...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Patterson Companies Inc Full time

    About the RolePatterson Companies Inc is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to internal and external customers, sales representatives, and other stakeholders.Key...

  • Customer Service Representative

    5 days ago

    London, Greater London, United Kingdom CV-Library Full time

    German and Dutch Speaking Customer Service RepresentativeAbout the Company:CV-Library is a leading job search platform that connects job seekers with top employers. Our company values innovation, customer satisfaction, and employee growth.About the Role:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    15 hours ago

    London, Greater London, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Unlock Your Potential as a Customer Service Representative!About Us: Outdoor and Cycle Concepts Ltd is a leading outdoor retailer, dedicated to delivering exceptional service to outdoor enthusiasts.Job Summary: We are seeking a highly skilled Customer Service Representative to join our dynamic team at Basecamp. As a valued member of our Customer Care team,...

  • Customer Service Representative

    12 hours ago

    London, Greater London, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Unlock Your Potential as a Customer Service Representative!About Us: Outdoor and Cycle Concepts Ltd is a leading outdoor retailer, dedicated to delivering exceptional service to outdoor enthusiasts.Job Summary: We are seeking a highly skilled Customer Service Representative to join our dynamic team at Basecamp. As a valued member of our Customer Care team,...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom CV Library Full time

    Job Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at CBRE Global Workplace Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring that their...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom CV Library Full time

    Job Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at CBRE Global Workplace Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring that their...

  • Customer Service Representative

    1 day ago

    London, Greater London, United Kingdom SLS Recruitment Ltd Full time

    Immediate Start OpportunityWe are seeking a highly motivated and ambitious individual to join our successful sales and marketing team as a Customer Service Representative.About the RoleThis is an exciting opportunity for someone who is looking to start a successful career in a competitive industry. As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 day ago

    London, Greater London, United Kingdom SLS Recruitment Ltd Full time

    Immediate Start OpportunityWe are seeking a highly motivated and ambitious individual to join our successful sales and marketing team as a Customer Service Representative.About the RoleThis is an exciting opportunity for someone who is looking to start a successful career in a competitive industry. As a Customer Service Representative, you will be...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Amazon Full time

    Customer Service Role at AmazonAbout the Job:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences via multiple channels.Key Responsibilities:Provide personalized and...

  • Customer Service Representative

    5 days ago

    London, Greater London, United Kingdom Amazon Full time

    Customer Service Role at AmazonAbout the Job:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences via multiple channels.Key Responsibilities:Provide personalized and...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom The Juice Plus+ Company Full time

    Job Title: Customer Service RepresentativeJob Summary:The Juice Plus+ Company is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 days ago

    London, Greater London, United Kingdom The Juice Plus+ Company Full time

    Job Title: Customer Service RepresentativeJob Summary:The Juice Plus+ Company is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom SLS Recruitment Ltd Full time

    Job SummarySLS Recruitment Ltd is seeking a highly motivated and enthusiastic individual to join our dynamic sales and customer service team in London. As a Customer Service Representative, you will be the front line of our team, representing well-known brands to customers face-to-face and providing exceptional customer service.Key...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom SLS Recruitment Ltd Full time

    Job SummarySLS Recruitment Ltd is seeking a highly motivated and enthusiastic individual to join our dynamic sales and customer service team in London. As a Customer Service Representative, you will be the front line of our team, representing well-known brands to customers face-to-face and providing exceptional customer service.Key...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom Restaurant Associates Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Restaurant Associates. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our restaurant.Key Responsibilities:Prepare and serve...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Restaurant Associates Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Restaurant Associates. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our restaurant.Key Responsibilities:Prepare and serve...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom saint_gobain_group Full time

    Exciting Opportunity:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the Saint-Gobain Group. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for individuals who are...