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Key Account Manager
2 months ago
We are seeking a highly motivated and experienced Key Account Manager to join our Coffee to Go Team at Lavazza Professional UK. As a Key Account Manager, you will be responsible for driving business development and managing all accounts that you win. This role offers a unique opportunity to make a substantial impact on Lavazza's growth in the dynamic out-of-home retail and convenience/forecourt sectors.
Key Responsibilities- New Business Acquisition (80%):
- Generate and close new business opportunities.
- Secure machine placements and achieve NSV/EBIT targets.
- Build strong relationships and a wide network within the convenience and forecourt market.
- Attend trade shows and supplier events to drive new business opportunities.
- Provide strategic insights to expand Lavazza's C2G offerings.
- Support the launch of new contracts, collaborating with marketing and external suppliers.
- Effective prospect pipeline development and management.
- Existing Account Retention and Growth (20%):
- Develop and maintain strong client relationships.
- Identify upselling opportunities and improve customer engagement.
- Demonstrate effective, strategic account management skills that increase Lavazza's share of the customer wallet and improves the financial shape of the C2G channel.
- Conduct regular periodical account reviews and ensure customer satisfaction with all accounts.
- Manage accounts and reporting efficiently via Salesforce.
- Deliver excellent customer service and support/handle customer service enquiries in a professional and timely manner.
We are looking for a highly motivated and experienced sales professional with a proven track record in convenience/forecourt sales. The ideal candidate will have excellent sales skills at both a local and national level, backed up with a robust new business sales track record at all levels. The candidate will also have strong verbal and written communication skills, with the ability to negotiate skilfully in tough situations with both external and internal customers to achieve against business goals and targets.
The successful candidate will be required to complete the necessary background checks and satisfy a DBS check.
