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Housing Officer
2 months ago
We are seeking a skilled and dedicated Housing Officer to join our team in Worcester. As a key member of our Housing team, you will play a vital role in ensuring that our properties are safe and attractive places to live, and that tenancies are being conducted in a satisfactory manner.
Key Responsibilities- Work closely with the lettings team to allocate void properties and ensure a smooth transition for new residents.
- Liaise with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area.
- Handle a range of situations, including complex cases of anti-social behaviour, which may involve attending evictions.
- Attend various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations.
- Proven experience of working within the social housing sector is highly desirable.
- Knowledge of relevant housing regulations and legislation is essential.
- A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems.
- Experience and knowledge of good practice resident involvement activities are also highly valued.
- Travel is a requirement of the role, therefore a full valid driving licence is essential.
Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Volunteering scheme.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
