Night Duty Manager

2 days ago


Belfast, United Kingdom Andras Hotels Full time
Job Summary

Andras Hotels is a leading hospitality company seeking a highly skilled and experienced Night Duty Manager to join our team. As a Night Duty Manager, you will be responsible for ensuring the smooth operation of our hotel during night hours, providing exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities:

  • Assist the Night Manager in managing night staff and ensuring that all night audit procedures are completed accurately and on time.
  • Provide solutions to guest problems and complaints in a friendly and efficient manner, ensuring guest satisfaction.
  • Supervise and serve food and beverage to resident guests at night, following service and cash/charge procedures.
  • Conduct regular walks around the property to identify and report any defects or issues to relevant departments.
  • Liaise with other departments to ensure seamless communication and coordination.
  • Actively participate in training and personnel exercises to improve standards and performance levels.

Requirements:

  • 6 months of hotel Duty Manager experience
  • Experience in a customer service role
  • Good communication and written skills
  • Good computer skills and familiarity with property management systems
  • Ability to speak and understand English fluently

About Andras Hotels:

Andras Hotels is a leading hospitality company with a portfolio of hotels in Belfast, Northern Ireland. We are committed to providing exceptional customer service and maintaining high standards of quality and safety. Our company culture values teamwork, innovation, and continuous improvement.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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