Counter Manager

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Le Labo Full time
Le Labo - Counter Manager - Job Description

About the Role

We are seeking a highly skilled and experienced Counter Manager to lead our team of Fragrance Specialists at Le Labo. As a Counter Manager, you will be responsible for driving sales, delivering exceptional customer service, and ensuring the smooth operation of our store.

Key Responsibilities

  • Lead and develop a high-performing team of Fragrance Specialists to achieve sales and customer service targets.
  • Develop and execute business plans to drive sales growth and improve customer engagement.
  • Manage store operations, including inventory management, cash reconciliation, and facilities maintenance.
  • Coach and inspire team members to exceed their Key Performance Indicators (KPIs) and develop their skills and knowledge.
  • Collaborate with the management team to achieve business objectives and implement company-wide initiatives.
  • Ensure a positive and inclusive store environment that reflects the values and mission of Le Labo.

Requirements

  • Proven retail management experience, preferably in the beauty or fragrance industry.
  • Experience in sales analysis, staff scheduling, and inventory management.
  • Previous experience in leading, coaching, and developing a team to succeed.
  • Ability to create and execute in-store events and promotions.
  • Flexible availability across days and hours, with a focus on maintaining a good work-life balance.
  • Proficient in Microsoft Office applications and other relevant software.
  • Proof of right to live and work in the country.

About Le Labo

Le Labo is a New York-based perfume house that has become iconic for its collection of handmade perfumes and home scents. We are committed to creating a unique and engaging in-store experience for our customers, and we are seeking a talented and motivated individual to join our team.

Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave and Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training and development offering.

Equal Opportunities Employer

Le Labo is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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