Aftersales Customer Service Professional
4 weeks ago
We are seeking an experienced Customer Support Manager to join our team at Alexander James Recruiting Ltd. Our client, a leading provider of industrial batteries and related products, requires a professional to manage their service operations nationally.
Key Responsibilities:
- Support and develop the service department across the UK
- Follow up on in-bound new business leads for service enquiries
- Maintain relationships with existing customers, ensuring their service requirements are met
- Assist with the development of long-term business strategy and implement these strategies accordingly
- Monitor systems to ensure compliance with industry/security standards
- Meet with Regional Service Team Leaders to ensure each region is managed effectively from a service perspective
Requirements:
The company is ideally looking for an experienced management professional from within the Material Handling industry. The role could also suit an individual that works in a closely related industry such as Construction Equipment or Commercial Vehicles. In terms of job role experience, having an engineering background would be beneficial but isn't essential, and customer support backgrounds would be considered.
Benefits:
- Up to £40,000 (depending on experience)
- Up to 10% annual bonus
- Company Car
- 25 days holiday + statutory
About the Company:
Our client has been established for over a century and is a leading provider of various warehouse battery solutions to various industries. Their product range includes forklift trucks, sweepers, powered access, electric vehicle carriers, and AGVs. They also supply into both mining and rail and are looking increasingly to ensure they shift their focus to provide a solution to their ever-growing customer base.
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