Client Support Specialist

3 weeks ago


Valley, United Kingdom Goar Endriss Walker CPA Full time
Position Overview:
As a Client Support Specialist, you will be instrumental in delivering outstanding assistance to clients through various communication platforms such as phone, email, and chat.

This role offers a Flexible Schedule and Remote Work option.

Key Responsibilities:
  • Engage effectively with both internal and external clients, discerning their requirements and resolving intricate issues through telephone and electronic communication.
  • Execute a range of transactions, including account withdrawals and balancing duties.
  • Establish positive relationships with diverse personalities while maintaining a professional demeanor.
  • Utilize multiple software applications while assisting clients.
  • Comprehend and recommend the most suitable products/services to fulfill client needs.
  • Interact with clients via phone, chat sessions, and email.
  • Address client inquiries promptly and efficiently.
  • Exhibit proficiency in online and mobile banking technologies.
  • Achieve call center performance benchmarks.
  • Contribute ideas for process enhancements.
  • Safeguard client information and adhere to regulatory standards.
Qualifications:
  • High School Diploma is required.
  • Intermediate technological skills, including proficiency in Windows Operating Systems and Microsoft Office.
  • Excellent communication, multitasking, and problem-solving skills.
Benefits:
  • Annual salary range of $52,000 to $80,000.
  • Medical, Dental, and Vision coverage.
  • Comprehensive on-the-job training.
  • Flexible working hours.
  • Weekly Direct Deposit.
  • 401(k) plan with matching contributions.
  • Referral program.
  • Pre-Paid Legal and Employee Assistance Programs.
If this opportunity aligns with your career aspirations, we encourage you to submit your application.

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