Customer Service Associate
1 month ago
About Our Establishment:
The Restaurant Hub is an innovative dining destination that combines a selection of brands from the Boparan Restaurant Group portfolio in a vibrant retail environment. Our Hubs showcase popular names such as Carluccios Caffe, Slim Chickens, Ed's Easy Diner, Gourmet Burger Kitchen, and Harry Ramsdens, catering to a wide array of tastes.
We are dedicated to delivering outstanding service and maintaining high standards for our guests. To fulfill this mission, we are looking for remarkable individuals to join our team and contribute to an exceptional dining experience.
Role Overview:
As a Customer Service Associate, you will be the friendly face of The Restaurant Hub, ensuring that every guest enjoys a memorable and pleasant visit. Your duties will include welcoming guests, assisting with their orders, and upholding the cleanliness and presentation of our venue.
Key Responsibilities:
- Provide exceptional service to all guests consistently
- Exhibit comprehensive menu knowledge and offer recommendations
- Prepare and serve food and beverages in accordance with standards
- Accurately process orders, including takeaways and online requests
- Manage payments while adhering to cash handling procedures
- Assist in preparing the venue for service and maintaining cleanliness
- Ensure all menu items comply with brand standards
- Address customer concerns in a professional manner
- Follow safety, hygiene, and licensing regulations
- Participate in team meetings and training sessions
- Meet and exceed sales objectives
Employee Benefits:
- 50% discount for you and five friends across all our brands
- Access to exclusive discounts via our BRG Spark App
- Special offers at Carluccio's retail store
- Free mortgage advice available
- Wage stream for early pay access
- Financial and wellbeing resources
- Healthcare cash plan and Employee Assistance Program
- Refer a friend bonus scheme
- Opportunities for career advancement
- Flexible working arrangements
If you are enthusiastic about providing exceptional service and creating unforgettable experiences for guests, we welcome you to join our team and be part of our dynamic brand.
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