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Station Operations Coordinator

3 months ago


London, Greater London, United Kingdom Network Rail Full time

Overview:

The role involves overseeing and managing the operational systems within the station, ensuring that all users receive timely and accurate information regarding services.

Key Responsibilities:

1. Deliver consistent updates on train and station operations to all users utilizing available information systems.

2. Inform station personnel and Train Operating Companies (TOCs) about any potential service interruptions.

3. Regularly provide safety and security updates to all station users.

4. Operate and maintain various station systems and equipment, including fire alarms, CCTV, parking systems, and customer assistance points.

5. Report any equipment malfunctions to the designated system owner/maintainer promptly, while keeping a detailed record of each incident.

6. Collaborate with Signalling Centres and TOCs regarding train operations, maintaining a log of relevant occurrences.

7. Support the station team and undertake additional responsibilities as required by operational needs.

8. Execute assigned duties as outlined in Emergency Plans.

Required Skills and Qualifications:

Essential:

- Proficient command of the English language, both written and spoken, with a clear and articulate speaking style.

- Experience in a customer-facing role.

- Proven ability to work effectively within a team environment.

- Experience in processing and prioritizing complex information under time constraints.

Desirable:

- Demonstrated proactive approach to accuracy and clarity.

- Familiarity with the services of train operating companies and knowledge of UK railway geography.