Station Operations Manager

4 weeks ago


London, Greater London, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Station Operations Manager. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our railway station.

Key Responsibilities
  • Manage train running performance and minimize disruption and delay
  • Monitor staffing levels and optimize customer service
  • Ensure a safe environment for customers, contractors, and employees
  • Provide coaching and training for customer service staff
  • Manage leased property and maintain a safe and fit-for-purpose environment
  • Communicate with staff and ensure they are briefed on all activities affecting their area of responsibility
Requirements
  • Supervisory experience in a customer-facing role
  • Extensive experience in the customer service industry
  • Ability to deal with changing priorities and lead a team
  • Strong leadership and communication skills
  • A passion for delivering exceptional customer service
About the Location

Our railway station is located in the heart of London, with excellent connections to all major attractions. The station is easily accessible by public transport and offers a unique blend of national brands and restaurants.

Working Pattern

We offer a flexible working pattern, with shifts including early, late, and overnight working. Typical shifts include 0700-1500, 1400-2200, 2200-0700, 0700-1900, and 1900-0700.

The Reward

In return for your hard work and dedication, we offer a competitive salary and a range of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees
  • Free leisure travel for spouse/partner and dependants (criteria dependent)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Large range of exclusive retail offers
  • Excellent pension scheme


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