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Senior IT Operations Engineer
2 months ago
**Senior IT Operations Engineer (3rd & 4th Line Support)**
We are seeking a highly skilled Senior IT Operations Engineer (3rd & 4th Line Support) to join our expanding IT team at Eden Scott. This role is perfect for IT generalists with expertise in Microsoft O365 or VMware technologies. As a key member of our team, you will be responsible for managing and improving IT infrastructure and systems during an exciting period of growth.
About the Company
Eden Scott is a values-led organisation committed to fostering a friendly and collaborative work environment. We offer unique perks to support our team's well-being, including bonuses, along with opportunities for training and career progression. Our company culture values innovation, teamwork, and customer satisfaction.
Key Responsibilities:
- System Monitoring & Maintenance: Ensure systems run efficiently and perform preventive maintenance to minimize downtime and optimize performance.
- Incident Management: Handle 3rd/4th level technical escalations within our IT support structure, providing timely and effective solutions to complex technical issues.
- Infrastructure Management: Manage and maintain IT infrastructure, including servers, storage, and network systems, to ensure high availability and scalability.
- Security & Patch Management: Collaborate with our Cyber Security team to secure systems, networks, and data, ensuring compliance with industry standards and regulations.
- Backup & Recovery: Maintain and test backup procedures and conduct disaster recovery exercises to ensure business continuity in the event of a disaster.
- Capacity Planning: Monitor system usage, scale, and grow infrastructure to meet future needs, ensuring optimal performance and efficiency.
What We're Looking For:
- Microsoft Servers: Experience with Server 2012 onwards, DHCP, DNS, GPO, and more.
- Virtualisation Technologies: Expertise in vSphere v7+, hypervisor, cluster, storage, and network management for VMware.
- Backup & DR: Knowledge in backup/replication, storage management, and restore operations.
- Systems Management: Proficiency in patch management, monitoring, and hardware maintenance.
- Additional skills: Azure, Veeam, Dell VxWorks, Cyber security.
What We Offer:
- Pension scheme with employer contributions up to 7%
- 32 days holiday, increasing with service
- Annual discretionary bonus
- Private healthcare, Employee Assistance Program, and free onsite parking
How to Apply:
Send your CV to Eden Scott for consideration. We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we require permanent UK work eligibility for this role.
