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Patient Services Coordinator

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom North Shoebury Surgery Full time
About the Role

North Shoebury Surgery is seeking a part-time Patient Services Coordinator to work approximately 15-20 hours per week, with specific days to be discussed.

This vital front-line position goes beyond just answering calls and scheduling appointments. As a key member of our practice, the Patient Services Coordinator will assist patients in accessing appropriate services, maintain accurate health records, and ensure efficient management of appointment bookings.

Main Responsibilities
  • Welcome and guide all patients upon arrival.
  • Handle incoming calls using our cloud-based communication system.
  • Support the digital triage process.
  • Schedule appointments as necessary.
  • Receive, issue, and distribute prescriptions, letters, completed forms, specimen bottles, and more.
  • Address information requests and manage any issues or complaints.
  • Inform patients about practice procedures.
  • Register new patients efficiently.
  • Answer telephone inquiries promptly.
  • Respond to electronic communications.
About the Candidate

We are looking for an organized, adaptable, and friendly individual to enhance our busy practice team and positively impact our local community. Ideal candidates will possess the following attributes:

  • Outstanding communication skills with a courteous and clear telephone demeanor.
  • Ability to maintain confidentiality and discretion, treating patients with respect at all times.
  • Experience in public-facing roles, demonstrating sensitivity and empathy in challenging situations.
  • Confidence to collaborate within a team and the ability to think critically under pressure.
  • Strong IT proficiency and administrative capabilities.
  • Previous experience as a medical or healthcare receptionist is advantageous.

Flexibility is essential, as the role may require working additional or alternative hours to support colleagues.

About Us

Located in Shoeburyness, our surgery offers a comprehensive range of NHS primary care services, striving to deliver effective, efficient, and equitable healthcare to all patients. Our dedicated team collaborates seamlessly, participating in monthly clinical training sessions available to all levels of the clinical staff. We also provide ongoing training opportunities and offer the NHS pension scheme, which includes a defined benefits structure with a 20% employer contribution.

Disclosure and Barring Service Check

Please be aware that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to verify any prior criminal convictions.