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Housing Services Advisor
3 months ago
Salary: Competitive compensation package
Location: Flexible working arrangements available
Hours: Full-time position
Contract: Permanent role
THE INSPIRING JOURNEY OF OUR TEAM
At Shared Services Partnership, we are committed to delivering exceptional services that foster genuine connections within our communities. Our team is made up of dedicated professionals who strive to enhance the experiences of those we serve.
Consider the impact of our team members. For instance, during challenging times, our staff have shown remarkable dedication in providing support and guidance to those in need. Their ability to connect with individuals on a personal level has resulted in meaningful interactions that leave a lasting impression.
Your Role:As a Customer Service Representative, you will play a vital role in our organization. When individuals reach out to our housing services, you will be the approachable and knowledgeable voice they encounter. Your primary responsibilities will include:
- Listening attentively to inquiries and providing accurate information.
- Offering clarity and solutions to any confusion or frustration.
- Managing various communication channels, including phone, email, and web chat.
Your professionalism, empathy, and courtesy will be essential in ensuring that every interaction is positive. You will have the opportunity to resolve inquiries effectively, making a difference in the lives of those who contact us.
We value innovative ideas and are open to suggestions on how to enhance our processes. As part of a dynamic team, you will be encouraged to grow and develop your skills in an environment that celebrates ambition and creativity.
Candidate Profile:We are looking for individuals with experience in customer service, particularly in a fast-paced environment. The ability to handle challenging situations with patience and composure is essential. Additionally, you should possess:
- Strong organizational skills to manage your workload efficiently.
- Proficient keyboard skills for accurate record-keeping.
At Shared Services Partnership, we are proud to create an inclusive workplace that values diversity and promotes well-being. We strive to build a team that reflects the communities we serve, ensuring that everyone feels valued and empowered.
We offer flexible working patterns to accommodate different lifestyles and preferences. Our commitment to inclusivity extends to all applicants, and we welcome individuals from all backgrounds to join our team.
